Fireline Forms Support

Effective: October 5, 2026

Need help with Fireline Forms? We're a small team, and we read every message.

Contact us

To help us help you, please include:

Your device model and OS version (for example, iPhone 15 / iOS 26, or Pixel 8 / Android 16)
The app version (found on the App's About screen)
Which form or feature you were using, and what happened

Please do not email sensitive personal information (such as full red card details or pay information) unless we specifically need it to fix your problem.

We try to respond within 2–3 business days. During fire season, replies may take a little longer.

Fireline Forms is not an emergency tool. For emergencies, use your official radio, dispatch, or call 911.

Frequently asked questions

Where is my data stored?

On your device. You don't need an account (signing in is optional), and your forms are not stored on our servers, even if you sign in. We can't see your data, which also means we can't recover it for you. If you use agency access, your work email is sent to our verification service to email you a code. When document timestamps are active in your version of the App, a one-way fingerprint of each PDF (never the PDF itself) is recorded on a public blockchain. You can turn that off in My profile > Forms. See our Privacy Policy for details.

Does the App work offline?

Yes. Fireline Forms is built for the fireline. Creating and editing forms, exporting PDFs, reading resource order PDFs, and crew QR sync all work with no cell or internet connection. You only need a connection to download the App and updates, to buy or restore a subscription, to verify agency access, or to save a backup to a cloud service. When document timestamps are active, fingerprints made while you are offline wait on your phone and are sent once you have a connection.

How do I back up my data?

Go to My profile > Backup > Back up now and create an encrypted backup file (.ffbackup). You'll choose a password, and the file is encrypted with AES-256. Then choose where to save it: iCloud Drive, Google Drive, the Files app, email to yourself, or anywhere else your device can save a file. We recommend backing up before and after every assignment.

How do I restore a backup on a new phone?

Install Fireline Forms, go to My profile > Backup > Restore from backup, pick your .ffbackup file, and enter your backup password.

I forgot my backup password. Can you recover it?

Unfortunately, no. Your backup is encrypted with your password, and we never receive it. Without the password, the file can't be opened by anyone, including us. Store your password somewhere safe.

How does crew QR sync work?

One phone shows a QR code, and the other phone scans it. The data goes directly phone-to-phone, with no internet and no servers. Only share with people you trust, and check shared records before relying on them.

How do I delete my data?

Delete items: swipe left on a form, draft, or folder, or long-press it and choose Delete. In a folder, tap Select to delete several at once. Deleting a folder deletes what is in it.
Clear your profile: in My profile, clear any fields you no longer want, and tap Clear to delete a saved signature. (Clear my entries, in a form's ⋯ menu, clears only what you typed on that form.)
Delete the App: uninstalling Fireline Forms removes all of its data from your device, including your agency access pass.

Backup files you saved elsewhere (iCloud Drive, Google Drive, email, and so on) aren't affected. Delete those where you saved them. If you signed in, see How do I delete my account? below. Deleting the App does not delete your account. To ask us to delete subscription records or emails you sent us, email [email protected]. Document timestamp fingerprints already recorded on the public blockchain are permanent and can't be deleted by anyone, but they don't reveal what your forms say. See section 10 of our Privacy Policy.

Do I need an account?

No. Fireline Forms works fully without one. An account is optional: sign in (with an emailed code, Apple, or Google) in My profile > Account only if you want a Basic subscription bought in the phone app to also work in the web app at firelineforms.app. We keep only your account email and a random account ID, never your forms. See section 4 of our Privacy Policy.

How do I delete my account?

In the App, go to My profile > Account > Delete account. Or email [email protected] from your account's email address with the subject "Delete my account." Deleting your account doesn't cancel a store subscription. See Delete your account for what is deleted and what is kept.

Do you collect analytics or show ads?

No. We do not currently use third-party analytics or advertising SDKs.

What does Fireline Forms cost?

The free version includes up to 10 PDFs per calendar month. Basic gives you unlimited PDFs for US $6.99/month or US $39.99/year, an auto-renewing subscription through the Apple App Store or Google Play. Pro is coming later. Its pricing and features will be shown in the App before you buy. Staff of listed agencies can get free access by verifying a work email (see below).

I work for an agency. How does agency access work?

Free agency access is offered to staff of listed agencies. Today that includes the Arizona Department of Forestry and Fire Management (DFFM), with an @dffm.az.gov email address. In My profile > Agency access, tap Verify your work email, enter your work email, and tap Email me a code. Enter the 6-digit code from the email (it expires in 10 minutes). Access then works offline for one year. Near the end, the App will ask you to verify your email again. Agency access is offered by Anchor Point Apps, LLC. Fireline Forms is not affiliated with or endorsed by the Arizona Department of Forestry and Fire Management or any government agency. Agency access doesn't cancel a store subscription, so if you bought one, cancel it through Apple or Google. See section 3 of our Privacy Policy for how your work email is handled.

How do I cancel or manage my Basic subscription?

Subscriptions are handled by Apple or Google.

iPhone/iPad: Settings > [your name] > Subscriptions
Android: Google Play Store > profile icon > Payments & subscriptions > Subscriptions

Deleting the App does not cancel your subscription. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.

Can I get a refund?

Refunds for App Store and Google Play purchases are handled by Apple and Google under their own policies. Apple: reportaproblem.apple.com. Google Play: your Google Play order history. We can't issue store refunds directly, but we're happy to help if something isn't working.

I got a new phone. How do I get Basic back?

Will my agency accept these forms?

Fireline Forms produces reproductions of publicly available forms. Acceptance is up to your agency, incident, and finance or time unit. Check with them, and always review your output before submitting it.

Is the paycheck estimate accurate?

It's an estimate only, for your own planning. It is not official pay. Your official pay is determined by your employer or agency.

Disclaimer

Fireline Forms is an independent app made by Anchor Point Apps, LLC. It is not affiliated with, endorsed by, or approved by any government agency, including NWCG, USDA Forest Service, Department of the Interior, FEMA, the Arizona Department of Forestry and Fire Management, or any other state agency. Forms are reproductions of publicly available forms. You are responsible for verifying all entries, calculations, and pay estimates, and for confirming that your agency accepts the output. See our Terms of Use and Privacy Policy.

Anchor Point Apps, LLC · Based in Phoenix, Arizona · [email protected]